9/11 Memorial & Museum Volunteer Program
9/11 Memorial & Museum Volunteer Program
Presented by: Dana Donati, Jeanmarie Hargrave, Thomas Leeds
Wednesday, July 15th - 3:00pm EST
Join us on Wednesday, July 15, for a conversation with the 9/11 Memorial & Museum team who will share information about the volunteer program and upcoming opportunities. Our guests include volunteers Jeanmarie Hargrave (family member), Thomas Leeds (survivor), and Dana Donati (Director, Volunteer & Intern Operations).
This September, the 9/11 Memorial will mark its 15th year of volunteer service. The 9/11 Memorial & Museum Volunteer Program comprises more than 230 volunteers in public-facing roles including docents, within visitor services, and in other areas, all ensuring a meaningful experience for guests. Training is provided and volunteers are asked to serve at least six months, with many staying on for more than a decade. Our guests will discuss the program, training and how you can volunteer.
About the Presenters
Dana Donati
Director, Volunteer & Intern Operations
Dana Donati has been the director of Volunteer & Intern Operations with the 9/11 Memorial & Museum since 2023. She initially joined the team as an intern in 2015, and her role currently involves leadership of 230+ volunteers and interns across the institution as well as operational oversight of the department including personnel management, community partnerships, and strategic events.
Jeanmarie Hargrave
Museum Docent Volunteer, 9/11 Family Member
Jeanmarie Hargrave has served as a docent with the 9/11 Memorial & Museum since 2014. She is a 9/11 family member; her brother T.J. Hargrave worked at Cantor Fitzgerald and was killed on September 11. As a docent, she provides short educational talks throughout the Memorial & Museum at key artifacts that tell the history of 9/11.
Thomas Leeds
Visitor Services Volunteer & Museum Docent Volunteer, 9/11 Survivor
Thomas Leeds has served as a volunteer with the 9/11 Memorial & Museum since 2022, joining as a Visitor Services volunteer and taking on the additional role of docent in 2025. Tom is a 9/11 survivor who was working for Morgan Stanley on the 74th floor of the South Tower on September 11. As a Visitor Services volunteer, Tom greets visitors and provides information about programs and exhibitions. As a docent, he provides short educational talks at key artifacts that tell the history of 9/11; both roles are based throughout the 9/11 Memorial & Museum.