Using social work practices, she guided the development of programs that provide continuity of care and promote resiliency in the lives of victims' families and survivors. Today, Ms. Fetchet is dedicated to establishing VOICES Center of Excellence for Community Resilience to help communities heal after other acts of mass violence or natural disasters.

In the aftermath of 9/11, Ms. Fetchet recognized the importance of providing information and a wide range of programs for all those impacted by 9/11. As a family member, she was committed to helping families through the emotional, but therapeutic process of commemorating the lives and stories of 9/11. Under her leadership VOICES worked with over 1,600 families to create the Living Memorial Project. This online collection of over 80,000 photographs and personal keepsakes, documents the nearly 3,000 lives lost and stories of survivors and is a core component of the In Memoriam exhibit at the 9/11 Memorial & Museum in New York City.

Ms. Fetchet is a strong advocate for the rights of victim's families and survivors, and public policy reforms to make the country safer. As a 9/11 family member, she advocated for an appropriate process for the notification of human remains, the Victim's Compensation Fund and the creation of the 9/11 Memorial at the World Trade Center site. She was also instrumental in campaigning for the 9/11 Commission and the implementation of reforms based on their recommendations. She testified before the 9/11 Commission and the U.S. Congress on five occasions.

More recently, Ms. Fetchet is assisting communities impacted by other tragedies by sharing lessons learned through VOICES' sixteen years of experience. In 2013 she implemented a project, funded by the U.S. Department of Justice, to define best practices in preparing for and responding to acts of mass violence. Interviews were conducted with those who responded to the 9/11 attacks on the Pentagon and New York City, the Oklahoma City bombing and the shootings at Virginia Tech, Northern Illinois University and Tucson, Arizona. The project culminated in the creation of a Resource Kit that is available to communities nationally. Ms. Fetchet also initiated a research project funded by the Robert Wood Johnson Foundation to quantify the needs of victims' families and survivors. In 2014, she launched the Center of Excellence for Community Resilience, an initiative that shares best practices to assist families and communities impacted by other tragedies.

An expert on the long-term needs of victims and survivors, mental health care, preparedness, and national security reforms, she has made hundreds of appearances on national television and at conferences in the U.S. and abroad, and contributes regularly to print and radio.

Frank retired from IBM in 2005 after a career of nearly 33 years. He held a variety of sales and executive positions including Global Client Director and Vice President, Alliances in the Computer Services Industry. Following his retirement from IBM, he established Fetchet Consulting LLC which helped firms with their route-to-market and distribution strategies.

Frank resides in New Canaan, CT with Mary, his wife of more than 50 years. He graduated from Youngstown State University and was an IBM Certified Client Director, having participated in the Harvard Executive Program. Frank and Mary have three sons, Wes, Chris - and Brad, who perished at the age of 24 on 9/11.

As part of this work, Stephanie coordinates collaborative efforts with World Trade Center Health Program partners, Clinical Centers of Excellence and other impacted organizations such as the FBI.

Ms. Landau is also responsible for planning several of VOICES annual events, including VOICES Annual Information Forum, Resiliency Symposium, and additional special educational events. Many are in support of the 9/11 Memorial and Museum including community nights, speical exhibit openings and anniversary services. She serves as VOICES representative at external events and forums, coordinating partnerships with nonprofits, various service providers, and community stakeholders. On several occasisons Stephanie has co presented with Voices Founder and Director,Mary Fetchet in providing 1 and 2 hour summary overviews of the “Preparing for After” trainings.

Over the past 12 years, Stephanie has provided thousands of hours of case management services to assist 9/11 families, survivors, and responders in accessing resources and support services. As project manager for the 9/11 Living Memorial Project, Stephanie scheduled and conducted hundreds of workshops in communities throughout the tri-state area and Washington, D.C. Her team met with over 1,600 families to create tributes to their loved ones in the 9/11 Living Memorial Project. In addition to meeting with victims’ family members she implemented the program to collect survivor and responder stories and other firsthand accounts as well as compiling data for over 1,000 memorials.

Ms. Landau’s responsibilities have also include the management of the high school and college Internship Program and the Volunteer Program.

Jason works closely with VOICES stakeholders to develop and implement strategic planning and program initiatives to further VOICES outreach and visibility. He works closely with his Web and IT team to produce complementary branded communications for all virtual and in-person events. Jason oversees all aspects of the organization’s print, Web, and video production to ensure VOICES delivers content-rich, user-friendly experiences to its constituents and newest members.

A former design agency principal, Jason gained deep experience developing the “voice” for many Fortune 500 companies in biotech, education, finance, non-profit, performing arts, professional services, publishing, and transportation – producing integrated marketing design campaigns for consumer (B2C) and business audiences (B2B). With deep experience in customer acquisition, he has strengthened some of the nation’s most respected brands with engaging communications in print, online, and video.

Jason is also an educator with over 20 years of experience teaching visual communications, typography, and publication design at Pratt Graduate School and at S.I. Newhouse School of Public Communications at Syracuse University.

As a survivor of the 2013 Boston Marathon bombing, she brings a deeply personal perspective to her work at the intersection of trauma response, training development, and victim needs and rights.

She has deployed across the United States, providing trauma-informed training and technical assistance, and has offered direct peer support to survivor communities affected by tragedies, including Las Vegas, Parkland, Columbine, and 9/11.

Internationally, Dr. O'Neill has testified before the United Nations and contributed to the UN Model Legislative Provisions for the Rights of Victims of Terrorism, and she currently consults for several national organizations focused on mass violence response and victim services.

Sarah also had a long career in the arts. She danced as a first soloist ballerina with the National Ballet of Canada for 10 years and, before that, at the Royal Swedish Ballet.

Sarah lives in Westport, CT with her husband, three children, and faithful pup, Lucy.

Sean’s design work at VOICES includes logos, signage, brochures, posters, presentations, and packaging. Notably, he designed the logo for the 9/11 Living Memorial and has art directed major projects such as the WTC Health Program, WTC Survivor Grief Study, the Always Remember Commemorative Book, and numerous VOICES events—including the Annual Gala, Luncheon, Golf Outing, and NYC Symposium.

As an accomplished web developer and designer, Sean served as project manager for the launch of the WTC Survivor Grief Study website, the 9/11 Living Memorial site, several VOICES microsites, and the complete relaunch of the VOICES website.

Sean also oversees ongoing maintenance and content updates for both VOICES and the 9/11 Living Memorial. He leads the development of Remembrance Pages for the 9/11 Living Memorial Project and manages the organization of content within the Living Memorial Digital Archive. In his day-to-day, he updates the VOICES website with new content, designs and launches new pages and subsites, and oversees user submissions.

An accomplished IT professional, Tom brings a wealth of knowledge and leadership skills to his role. He is responsible for overseeing all aspects of the organization’s information technology, operating systems (multiple languages), and infrastructure – including network management, software applications, security protocols, and data protection.

One of Tom’s primary goals is to ensure that the organization has the most current technology systems in place to support its operations. As technology and economics drive the organization to adopt a cloud-based platform, he constantly evaluates new technologies and tools to enhance the efficiency of communications and data collection for VOICES programs, events, and outreach.

Tom is passionate about data privacy and security – an issue of growing importance in today’s digital landscape. He works diligently to protect the organization’s sensitive information, ensuring that all data is secure from cyber threats and potential data breaches.

Tom’s commitment to leveraging technology for the greater good has helped the organization reach more individuals impacted by tragedy and trauma by providing the support and resources they need to heal.

As the self proclaimed "resident geek" of VOICES, Tom is also a fan of all things technological and nerdy.