The feeling of helplessness resident Scott Bates experienced as the horrific events of September 11, 2011, unfolded have shaped his career and inspired him to make a tangible difference both in this country and overseas. Most recently, he joined the Voices of September 11th Board of Directors and will be working with families affected by 9/11 to provide a full array of services and support, commemorate the lives lost and promote national preparedness.